About

A product leader at the intersection of AI, Retail and Enterprise SaaS.

15 years of industry experience across Product Management, Quality Engineering and Digital Transformation. Focused on applying AI and emerging technologies to create practical solutions for complex business challenges that improve customer experience and drive business transformation.

Profile

I'm Pawan Roy, a Senior Product Manager at Oracle Retail. Over 15 years I've moved from quality engineering into product management — and now into the AI adoption group within Oracle Retail, where I lead enterprise AI initiatives.

I work across the full lifecycle: discovery and ideation with customers, design and prototyping with UX, FSDs and JIRA with engineering, release governance, adoption, documentation and production support. The goal is always the same — turn complex business problems into practical, intelligent software.

My focus areas are generative AI agents, RAG-based assistants, OCI AI Services integration, prompt engineering and intelligent workflow automation across Oracle Retail Merchandising, Order Management, and Commerce.

Expertise

AI Product Strategy

Leading enterprise AI initiatives within Oracle Retail — from generative agents to RAG-based assistants and OCI AI Services integration.

Enterprise SaaS

Oracle Retail Merchandising, Order Management, Oracle Commerce (ATG) and the Oracle Digital Assistant — shipping at scale.

Intelligent Automation

Workflow automation, prompt engineering, GPT assistants and Codex agents that deliver measurable business outcomes.

Discovery & Delivery

Discovery, ideation, UX collab, FSDs, JIRA, backlog enrichment, release governance, adoption and support triage.

Tools & technologies

AI

  • OCI AI Services
  • Oracle Nitro
  • OpenAI Codex
  • ChatGPT
  • Gemini
  • SharePoint

Platforms

  • JIRA
  • Confluence
  • Adobe XD
  • HTML
  • Bug DB
  • Oracle Commerce (ATG)

Tools

  • SOAP UI
  • WinSCP
  • Putty
  • POSTMAN
  • SQL Developer

Education

Bachelor of Engineering, Information Science

Visvesvaraya Technological University (VTU)