Resume

Pawan Roy

Senior Product Manager · AI Product Management • Retail • Enterprise SaaS

LinkedInpawanroy95@gmail.com

Summary

15 years of industry experience across Product Management, Quality Engineering and Digital Transformation. Focused on applying AI and emerging technologies to create practical solutions for complex business challenges that improve customer experience and drive business transformation.

Expertise

  • AI Product Strategy

    Leading enterprise AI initiatives within Oracle Retail — from generative agents to RAG-based assistants and OCI AI Services integration.

  • Enterprise SaaS

    Oracle Retail Merchandising, Order Management, Oracle Commerce (ATG) and the Oracle Digital Assistant — shipping at scale.

  • Intelligent Automation

    Workflow automation, prompt engineering, GPT assistants and Codex agents that deliver measurable business outcomes.

  • Discovery & Delivery

    Discovery, ideation, UX collab, FSDs, JIRA, backlog enrichment, release governance, adoption and support triage.

Selected Outcomes

  • —25–30% reduction in shipment transportation lead times via AI-driven recommendations and ERP-integrated workflows.
  • —10–20% lower order landing costs through intelligent expense validation, freeing OTB cash for retailers.
  • —10–50% productivity gains across order creation, item creation and data enrichment workflows.
  • —30–40% efficiency lift in engineering operations, release governance and reviews.
  • —~40% reduction in FSD creation, documentation, presentations and enablement effort.

Experience

  1. Senior Product Manager · Oracle Retail

    May 2018 – Present

    Lead product strategy and execution across Oracle Digital Assistant, Merchandising, Order Management, Oracle Commerce and AI-enabled platform initiatives.

  2. Senior QA — Lead · Oracle Retail

    Apr 2014 – Apr 2018

    Led QA and release validation for enterprise retail platforms. Managed functional, integration, regression and end-to-end testing. Partnered with product and engineering to lift quality and release readiness.

  3. Senior Software Test Engineer · Synchronoss Technologies

    Oct 2010 – Mar 2014

    B2C Mobility — ATG e-Commerce and Order Management for AT&T sales channels.

  4. Software Test Engineer · Professional Access

    Mar 2010 – Sep 2010

    DyS — Wal Mart Chile, ATG-based e-commerce portal.

Tools

AI: OCI AI Services · Oracle Nitro · OpenAI Codex · ChatGPT · Gemini · SharePoint
Platforms: JIRA · Confluence · Adobe XD · HTML · Bug DB · Oracle Commerce (ATG)
Tools: SOAP UI · WinSCP · Putty · POSTMAN · SQL Developer

Education

Bachelor of Engineering, Information Science
Visvesvaraya Technological University (VTU)